Chautauqua Institution Privacy Policy 

This is the Privacy Policy of Chautauqua Institution (hereafter referred to as   “us” or “we”). This Privacy Policy describes how your personal   information is collected, used, and shared when you use our streaming service, CHQ Assembly through our website ( or any of our branded apps (together, the “Service”). 

By using the Service, you agree to the collection, use and disclosure of your information as described in this Privacy Policy. We may modify this Privacy Policy from time to time. Your continued use of the Service constitutes your agreement to any updated Privacy Policy on a prospective basis. 

Personal Information We Collect

When you use the Service, we collect the following types of personal information: 

Account Registration Information 
In order to sign up for a free trial or make a purchase, you must create an account by providing us with your email address and a password. You may also create a username and upload an avatar to use for comments or forums. 

Payment Information 
You must also provide valid payment card information if you wish to sign up for a free trial, subscription, or make any other purchase. Except for the name associated with your card and information about the transaction (e.g., time of transaction, amount), payment card information is collected directly by a third-party payment vendor and is not received or stored by us. 

Information Collected Automatically 
Each time you visit the Service, we automatically collect certain information about your device   and your interaction with the Service. This may include your viewing activity, your IP address, location information, your browser type, your Internet service provider (ISP), referring/exit pages, your operating system, date/time stamps, and related metadata. 

We may offer the ability to provide comments or to post messages in a forum. Any posts you make will be publicly available. 

Other Information 
You may also choose to provide other information about yourself in connection with surveys, contests, special offers, customer support inquiries, and other communications with us. 

How We Use Your Information

We may use the information collected about you to: 

  • Fulfill your orders and deliver content to you; 
  • Send you marketing communications (depending on your preferences); 
  • Send you information about Chautauqua Institution and how you can support our non-profit mission; 
  • Post online any comments you provide via email or surveys as reviews or testimonials about the Service; 
  • Provide customer support to you; 
  • Analyze how the Service is being used for troubleshooting and improvements; 
  • Communicate with you; 
  • Collect debts, prevent fraud, and protect the integrity of the Service; 
  • Enforce our legal rights;

Disclosures to Third Parties

We may disclose your information to the following types of third parties: 

Authorized Service Providers 
We share your information with authorized service providers involved in operating the Service. For example, we use JW Player to power the Service and provide customer support. You can read more   about how JW Player uses your personal information here: Our authorized service providers also include payment providers, email service providers, management information system companies, and data/analytics companies contracted by Chautauqua Institution for the business of Chautauqua Institution. 

Legal Situations 
We may disclose your information when we have a good faith belief that compliance is required by a   search warrant, subpoena, court order, or similar request from a law enforcement or other   government agency. 

To the Public 
We may publicly disclose aggregated user statistics and other information, which is not considered   personal information. If you comment on a video or participate in a forum, your comment will be shared publicly. 

Targeted Advertising

We may use your personal information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. 

You can limit the use of your information for purposes of targeted advertising using a number of methods: 

  • Via the Digital Advertising Alliance’s tool available at, which lets you opt-out of interest-based ads on websites. 
  • Via AppChoices mobile app, available at, which lets you opt-out of interest-based ads in mobile apps. 
  • Using platform specificopt-out features:
  • By configuring your browser settings and/or mobile settings to restrict third-party cookies and/or the use of the advertising ID associated with your mobile device for interest-based advertising purposes. 

The options described above must be set on each of your devices in order to apply. Not all companies that serve interest-based ads participate in the ad industry opt-out programs described above, so even after opting-out, you may still receive some cookies and interest-based ads from other companies. 

Analytics and Advertising

We make use of analytics cookies as part of our online advertising campaigns to learn how users interact with CHQ Assembly after they have been shown a Chautauqua Institution online advertisement, which may include advertisements on other platforms (e.g. Google Ads, Facebook Ads). 

Our site uses Google Analytics and Google Tag Manager which use third party cookies and remarketing pixel tags. These features use third party cookies to collect information about our website traffic by tracking users across websites and across time and generating reports for us to better understand our website users and to create audiences for our advertisements based on such understanding. 


When you create an account, you may receive certain emails: 

Transaction Emails: When you first create an account, we may send you a welcome email that provides information about your subscription and your account. If you make a purchase, we may send you an email confirming your purchase. We may also send you other emails concerning your account status and renewals. You may not opt out of transactional emails. 

Marketing Emails: Depending on your preferences, we may send you emails letting you know about new programs or features, or promotions, as well as about Chautauqua Institution in general and opportunities to support its non-profit mission. You may opt out of these emails at any time in your account settings. 

Your Privacy Rights

You may change your account information or close your account at any time by logging into your account and adjusting your account settings. If you close your account or request that we delete your account, you may lose access to content you have purchased. When you close your account, we may preserve your account information to (i) let you know about new offers and content; (ii) restore your account, if you ever wish to re-subscribe; and (iii) where we believe in good faith that preservation is necessary to enforce our rights. 

EEA Users: 
Users from the European Economic Area (EEA) have the right to: opt out of cookies (see our Cookie Policy); access, correct, delete, restrict or object to our use of your personal   information.  If you would like to exercise any of these rights, please submit your request by using our form. 

We process personal information to fulfill contracts with you and to provide services you have requested (for example, to fulfil a purchase), or otherwise to pursue our legitimate business interests.  Note that your information will be transferred outside of Europe, including to the United States. 

California Users: 
Users from California have the right to: request information about the categories and sources of personal information collected about you, and the associated purposes for collection and third-party disclosures; request a copy of your personal information; request deletion of your personal information; and opt out of the sale of your personal information. 

To exercise your right to access or delete your personal information, submit your request by using our form. Note that to process your request, we must be able to verify your   identity as the owner of the account you are inquiring about. We may not be able to fulfill your request until we can do so. Although you do not need to have an account to submit a request, we may not be able to locate certain information to process your request if you don’t have one. 

Nevada Users: 
Nevada residents have the right to opt out of the sale of certain “covered information” collected by operators of websites or online services. We currently do not sell covered information, as “sale” is defined by such law, and we don’t have plans to sell this information. 

Children’s Privacy

The Service is not intended for individuals under the age of 16. If you are a parent or legal guardian who has discovered that your child has provided personal information through the Service without your consent, please contact us so that we can remove any unauthorized information. 


We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. Your continued use of the Service constitutes your agreement to any updated Privacy Policy on a prospective basis. 

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by using our form or by mail using the details provided below: 

Chautauqua Institution Attn:  Marketing Vice President PO Box 28 Chautauqua, NY 14722 (Please Put:  “Attention Marketing Vice President” in the Subject Line)