Chautauqua Institution Ticketing Terms of Service
Our goal is to make your purchasing experience easy, efficient, and equitable, so we can get you on your way to creating your Chautauqua experience.
Chautauqua Institution reserves the right, at its sole discretion, to modify or replace any of these policies at any time. It is your responsibility to check the policies periodically for changes. Your continued use of this site following the posting of any changes constitutes acceptance of those changes. If any change to these policies is not acceptable to you, your sole remedy is to cease accessing, browsing, and otherwise using tickets.chq.org.
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Monday–Friday, 10 a.m. to 4 p.m. EDT
Ticket Phones/Contact Center:
Monday–Friday, 10 a.m. to 4 p.m. EDT
Main Gate Welcome Center
Monday–Friday, 10 a.m. to 4 p.m. EDT
Terms and Conditions
A valid gate pass or program ticket is required to enter and exit the Chautauqua Institution grounds. Present the Gate Pass or Event Ticket for scanning on each entrance to and exit from the grounds and for access to some venues, such as the Amphitheater, Bratton Theater and Norton Hall.
The tickets and passes and their use is governed by the laws of the State of New York including Sections 170.05 and 190.25 of the Penal Law relative to forgery and criminal impersonation. Chautauqua Institution, or its affiliates, may photograph, film, videotape, record or otherwise reproduce the image and/or voice of any person on Chautauqua Institution or Chautauqua Hotel Company property, and use same for any permitted purpose without payment to any person.
Entry and seating will be subject to New York State guidelines and restrictions in place at the time of your visit. Before you arrive, please visit our website, chq.org, for information about health and safety protocols (including those related to COVID-19), parking, dining, shopping, programs and other activities covered by this ticket/gate pass.
Non-Authorized Ticket Purchases
Tickets to events at the Chautauqua Institution, including single tickets to events in the Chautauqua Amphitheater, must be purchased through the Chautauqua Institution Ticket Office.
Scalpers and ticket brokers are not recognized ticketing agents of Chautauqua Institution. If you purchase from a non-authorized person or ticket broker, you risk purchasing an invalid, lost or stolen ticket that is not valid for admittance into Chautauqua Institution for the event in question. Chautauqua Institution employs scanning technology for admittance to events.
Only valid tickets will scan to authorize entry into gates and venues for an event. Invalid, lost or stolen tickets will be deactivated and thus will not be valid for entry into the gate or venue for the event in question. Anyone who purchases tickets from a scalper or ticket broker does so at their own risk. We urge everyone to purchase tickets at the Chautauqua Institution Ticket Office or at authorized vendors.
You may be limited to a certain number of tickets for each Event. This policy is intended to discourage other purchasers from engaging in unfair trade practices. If we learn that you are purchasing more than the pre-determined number of tickets for an Event and engaging in practices Chautauqua Institution, in its sole discretion, determine to be unfair, Chautauqua Institution will terminate your account and cancel your ticket purchase without prior notice to you.
Order Confirmation and Billing Information Verification.
If you do not receive an email confirmation of your purchase after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm with Chautauqua Institution whether or not your order has been placed by contacting Chautauqua Institution customer support by emailing Chautauqua Institution at email@example.com.
Ticket Refund Policies
Gate Pass Refund Policy
Long-term tickets (gate passes that span 24 hours or more) will be refunded to the original form of payment until the start of the Summer Assembly season. Requests for consideration of special circumstances made after the start of the season, will be determined on a case-by-case basis.
Event Ticket Refund Policy
Event tickets to lectures, opera, theater, concerts, and other events are not generally refundable. In the event that performances or lectures are cancelled, full refunds will be issued for the ticket price, processing fees and any parking purchased in association with the program ticket order.
Daily Tickets Policy
Daily Tickets may be exchanged for another pass of equal or greater value as long as the exchange is made prior to the pass start date. No changes can be made to expired passes.
A ticket and pass fee may be charged for tickets and passes ordered online or through the Chautauqua Institution Ticket Office. The fee is currently $10.
Ticket Replacement Policy
Some tickets and passes that are lost, stolen or misplaced will be replaced for a non-refundable fee. Valid ID must be shown to replace any passes or tickets.
- Gate, parking: $10 fee per pass. Theater and opera: $2 fee per ticket.
- Amphitheater Event Tickets are non-refundable and non-replaceable.
As part of the account creation process, you will create a password and account. You are responsible for maintaining the confidentiality of the password and account and are fully responsible for all activities that occur under your account, including, without limitation, all actions by sub-users registered under your account. You agree to (a) immediately notify Chautauqua Institution of any unauthorized use of your password or account or any other breach of security, and (b) ensure that you exit from your account at the end of each session. Chautauqua Institution cannot and will not be liable for any loss, damage or other liability arising from your failure to comply with this Section or from any unauthorized access to or use of your account. In the event of any dispute between two or more parties as to account ownership, you agree that Chautauqua Institution shall be the sole arbiter of such dispute in its sole discretion and that Chautauqua Institution’s decision (which may include termination or suspension of any account subject to dispute) shall be final and binding on all parties.
Account, Password, and Security
As part of the account creation process, you will create a password and account. You are responsible for maintaining the confidentiality of the password and account, and are fully responsible for all activities that occur under your account, including, without limitation, all actions by sub-users registered under your account. You agree to (a) immediately notify Chautauqua Institution of any unauthorized use of your password or account or any other breach of security, and (b) ensure that you exit from your account at the end of each session. Chautauqua Institution cannot and will not be liable for any loss, damage or other liability arising from your failure to comply with this Section or from any unauthorized access to or use of your account. In the event of any dispute between two or more parties as to account ownership, you agree that Chautauqua Institution shall be the sole arbiter of such dispute in its sole discretion and that Chautauqua Institution’s decision (which may include termination or suspension of any account subject to dispute) shall be final and binding on all parties.
You agree that all material, including without limitation information, data, software, text, design elements, graphics, images and other content (collectively, “Content”), contained in or delivered via the Services or otherwise made available by Chautauqua Institution in connection with the Services (collectively, “Site Content”) is protected by copyrights, trademarks, service marks, trade secrets or other intellectual property and other proprietary rights and laws. Chautauqua Institution may own the Site Content or portions of the Site Content may be made available to Chautauqua Institution through arrangements with third parties. Except as expressly authorized by Chautauqua Institution in writing, you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works of any Site Content, or post any Site Content on any other web site or in a networked computer environment for any purpose. Reproducing, copying or distributing any Site Content for any purpose is strictly prohibited without the express prior written permission of Chautauqua Institution. You shall use the Site Content only for purposes that are permitted by these Terms of Service and any applicable laws and regulations (foreign and domestic). Any rights not expressly granted herein are reserved.
Please report any violations of these terms to firstname.lastname@example.org.